Microsoft Working to Add Self-Service Refunds For XBox and Windows 10 Games

By Pritpal Singh | Apr 13, 2017 10:01 PM EDT
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Microsoft made a major announcement yesterday regarding the refunds of apps and games purchased through Xbox and Windows PC. The company will now offer refunds for digital game purchases through Xbox Live.

Microsoft will soon allow self-service refunds for digital purchases according to an update posted by a Reddit user, "gaymerRaver".  The information has now been verified by various websites and this new feature is currently in the alpha stage on the Xbox One Preview Programme, as reported by Eurogamer.

The detailed announcement reads as - "In support of offering gamers the freedom of choice, we're making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through account.microsoft.com. When a game or app leaves you wanting more, we're here to help. Self-service refunds on Xbox One and Windows 10 provide a quick, simple way of returning a digital product."

The new option will let users get a full refund on any software that has been used for less than two hours and the eligibility window to get a full refund will expire 14 days after the purchase of the software. Adding to the list of limitations, DLCs, season passes and add-ons are not eligible for a refund.

Microsoft also stated that certain Window 10 apps might not be eligible for self-services refunds and the company reserves the right to block access of those who abuse the refund's service. However, to make things easier, Microsoft announced that these refunds will be self-serviced, as reported by Gamespot.

The self-service refunds approach is unique and no other console manufacturer has offered a similar service before including Sony and Nintendo. This offering from Microsoft is really applaudable and will offer flexibility to many users who purchase a game but cannot return if they don't like it. Moreover, the addition of such features will make Xbox a more robust gaming platform.

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